Showroom Manager

Leadership

• Assigning and auditing performance of showroom sales team
• Ensuring processes are being followed
• Continuous development and mentoring of direct reports
• Reviewing monthly commissions to ensure correct salespeople are coded and paid correctly
• Maintaining travel plans in/out of market for the Manager role and team
• Directing team on yearly company-wide initiatives as requested and required to achieve on-going company success
• Facilitating resolution of escalated claims
• Reviewing and approving discount requests for direct reports
• Consistently innovating and creating new showroom client experiences, operations, and sales strategies, systems, and processes in the PJ Showrooms that keep the company on the forefront of our industry and ahead of our competition
• Maintaining optimal staffing levels and coverage to maintain seamless showroom operations and exceptional customer service
• Maintaining regular communication and updates to the Vice President of Sales and Director of Showrooms on team performance and initiative progress
• Collaborating with cross-functional leaders and teams to accomplish business objectives

Showroom Sales

• Providing world-class customer service
• Hosting Showroom events
• Making sure displays are updated according to processes
• Coordinating installers for vignettes and boards according to process
• Liaising with Design/Visuals for display selections
• Selling Presenting the PJ brand in the showroom
• Compiling project shops as needed
• Completing sample/lead follow up as needed – converting to sales
• Planning events from conception to execution
• Pipeline management for all team members- leading execution to completion
• Completing Sales Analysis – following processes to convert all opportunities to closed sales
• Proactively recognizing cross selling opportunities
• Tracking and measuring the team's input of all HPA’s to ensure goals are obtained within CRM platform
• Sending/delivering thank you notes to clients
• Becoming a trusted resource and develop lasting relationships with clientele
• Completing stock checks
• Becoming the leading wall covering concierge for our clients

Strategic Management

• Creating, owning and maintaining Strategic Plan for my team
• Creating an annual budget for showroom and teams with quarterly audits with finance processes in place
• Following goals as outlined while constantly monitoring pipeline and recognizing opportunities in the processes
• Understanding the sales compensation levels for the team and strategizing and maintaining alignment with company mission
• Oversight of the account list management for the team and following process
• Knowing the sample distribution processes in place
• Knowing sales forecasting by processes in place

Qualifications

• 5+ years’ experience in a sales management role within high end luxury brand environment
• 5 years inside/outside sales experience in a showroom, retail or architectural design firm
• Background in interior design industry and/or luxury retail sales
• Wallcovering background/exposure a plus
• Proven team builder with the ability to coach and develop a sales team
• Self-motivated leader with excellent communication skills, both verbal and written
• Innovative approach to selling with a client-centric mentality
• Exceptional time management skills with ability to multi-task
• Resilient with the ability to pro-actively overcome challenges
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinker who promotes process improvements
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Digitally savvy – willing and able to connect with clients both virtually and in person
• Proficient in all Microsoft Office applications: working knowledge of CRM systems

Benefits

• Competitive annual salary ranging from $100,000 - $125,000, based on your industry experience and background.
• Annual company bonus opportunity to reward your performance
• Annual Cost of Living increases that honor your growth and commitment
• Gross Retirement Plan with an automatic company contribution of approximately 10 percent with no employee match required
• Health Benefits That Take Care of You
• Comprehensive medical coverage with employee premiums as low as $40 per month
• Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Pet insurance for your four-legged companions
• Time to Recharge
• 20 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Up to three paid days each year to give back through volunteer work
• Career Elevation
• Structured onboarding plan with clear 30, 60, and 90-day milestones and continued training for long-term success
• Perks at Work
• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases