Showroom Manager
About the role
This role combines sales leadership, customer service, merchandising, and team management to ensure the showroom reflects MSI's commitment to quality, innovation, and service. The Showroom Manager will inspire customers, support trade professionals, and drive showroom sales by creating a welcoming, informative, and results-oriented environment.
Responsibilities
- Manage the day-to-day operations of the showroom to ensure a clean, organized, and visually appealing environment.
- Deliver an exceptional customer experience for homeowners, designers, architects, builders, fabricators, and contractors.
- Manage the workflow of the showroom with a team of 5-7 employees.
- Lead, coach, and develop showroom consultants and support staff to achieve sales and service goals.
- Drive showroom sales by identifying customer needs and recommending flooring, tile, countertop, and slab solutions.
- Ensure all displays, samples, and merchandising reflect current product offerings and company standards.
- Coordinate customer appointments and assist with project selections from concept through completion.
- Build and maintain strong relationships with trade professionals and repeat customers.
- Monitor showroom performance, sales metrics, inventory levels, and operational efficiencies.
- Collaborate with warehouse, inside sales, and branch management to ensure seamless customer service.
- Resolve customer concerns professionally and promptly.
- Maintain compliance with company policies, safety standards, and operational procedures.
Requirements
- Three (3) years or more of retail, showroom, or sales management experience, preferably within flooring, tile, countertops, cabinetry, or building materials.
- Strong leadership, coaching, and communication skills.
- Proven ability to drive sales while delivering exceptional customer service.
- Strong organizational and time management skills with the ability to manage multiple customer projects simultaneously.
- Comfortable use of CRM systems, Microsoft Office, and point-of-sale software.
- Design knowledge or experience with interior finishes is highly preferred.
- Ability to lift and move product samples as needed.
- Knowledge of flooring, tile, natural stone, quartz, porcelain slabs, and related products.
- Experience working with builders, designers, and contractors.
- Strong problem-solving and relationship-building skills.
- Passion for interior design and helping customers bring their vision to life.
Qualifications
- Bachelor’s degree a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally.
- The employee frequently walks, stands, and occasionally sits.
- The employee must regularly lift, pull, and move up to 25 pounds and occasionally up to 50 pounds.
- Specific vision abilities required by this job include close vision.
Pay
This hourly, non-exempt position pays from $25 to $30 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $70,000 and $75,000 annually, or more, depending on experience, overtime hours, and bonuses.
Schedule
Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 02:00 PM.
Benefits
- Referral, Holiday, and Annual Bonuses
- Annual pay increases
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades K-12, including free tutoring for SAT and ACT tests
About MSI
Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone, and pavers imported from over 36 countries on six continents.