Showroom Manager

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. As a Fortune 500 company, Ferguson provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, we operate with a shared purpose of building something meaningful.

About the role

This position manages a 15,000 sq ft Bath, Kitchen & Lighting Showroom in Las Vegas, directly overseeing 18 associates and leading the customer service team. Reports to the Senior Sales Manager.

Responsibilities

• Lead day-to-day showroom operations, collaborating with the Senior Showroom Manager and Showroom Operations Manager to focus on showroom displays, the Clearance Center, revenue growth, margin enhancement, budget targets, and process improvement.
• Maintain and develop a team through hiring, mentoring, training, scheduling, setting goals and expectations, and professional development.
• Supervise daily showroom traffic, serving a wide range of customers to sell lighting, appliances, and high-end fixtures.
• Handle budget process activities, review expenses, and manage financial targets.
• Assist customers, both by appointment and walk-ins, providing expert guidance and support.
• Build and maintain relationships with suppliers and serve as the first point of contact to address and resolve customer complaints.
• Represent Ferguson locally by attending industry events and meetings.

Qualifications

• 2 years of prior sales leadership experience, ideally coupled with sales and customer service experience.
• Proven track record in building and implementing process improvements and efficiencies.
• Ability to initiate and embrace change, with strong mentoring and training skills.
• Experience working across departments, managing time, and leading teams effectively.
• Outstanding communication skills, including verbal, written, and interpersonal abilities.
• Strong listening skills to address problems, anticipate issues, and make effective decisions.
• Experience in Plumbing Fixtures, Lighting, and/or Appliance Retail Sales is a plus.
• Ability to serve a diverse customer base with varying levels of product knowledge.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and gender-affirming/family-building benefits.
• Paid parental leave and associate discounts.
• Community involvement opportunities and inclusive enhancements adaptable to diverse needs.

Pay

Monthly salary range: $4,331.70 – $9,529.30. This role is eligible for a bonus or incentive plan. Starting wage may vary by location based on local or state requirements.