Showroom Customer Service Representative

About the role

We are seeking a highly motivated and customer-focused individual to join our team as the primary point of contact for customers. You will assist with inquiries, purchases, and issue resolution, delivering a positive shopping experience and building long-term customer relationships.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Partner with team members to create an engaging customer experience.
• Utilize computer tools to validate credit terms and complete sales transactions.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• Previous sales experience in retail, preferably in the furniture or home furnishings industry, is preferred but not required.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Physical Demands

The employee will regularly be standing, walking, and bending.

Schedule

This is a full-time position working either AM or PM based on business needs.

Work Environment

This position operates in a retail store environment.