SHOWROOM CUSTOMER SERVICE REP II - SSC (Traverse City, Michigan, United States, 49686)

About the role

Dal-Tile is currently seeking an exceptional Showroom Customer Service Representative II to join our TEAM!

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.
• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers. Where applicable utilizing Auto-CAD Project Management.

Requirements

• A High School Diploma or GED equivalency.
• 3+ years call center or customer service experience. Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Qualifications

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Moderate level of computer skills in Word and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Benefits

• Competitive salary.
• A comprehensive benefits package.
• Career opportunities.
• An environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Pay

Competitive salary.

Schedule

Not specified.