Showroom Coordinator

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

We are seeking a Showroom Coordinator to join our team in Asheville, NC. This onsite role focuses on delivering exceptional customer experiences in our showroom while managing administrative tasks to support sales and operations.

Responsibilities

• Greet guests upon arrival in our showroom, learn their motivation for their visit, and develop lasting customer relationships.
• Answer and direct incoming phone calls with a positive demeanor.
• Optimally communicate appointment policies.
• Manage customer sign-ins, appointment book, and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Address “Thank You” cards to customers for full house selections.

Requirements

• High school diploma/GED or equivalent education.
• Experience in sales and customer service.
• Strong interpersonal skills and ability to prioritize workload to balance multiple demands and meet timelines.
• Proficient with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Attention to detail in task-oriented responsibilities.
• Analytical thinking and an eye for business.
• Strong communication and presentation skills.

Benefits

Ferguson is committed to a holistic approach toward benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender-affirming and family-building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Pay range: $15.00 - $20.59 per hour. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday through Friday, hours between 9:00 AM - 5:00 PM.