Showroom Concierge

About the role

The Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition.

Responsibilities

• Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• It’s all in the details. When it comes to our customers’ most significant moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
• A mind for multi-tasking. Whether you’re welcoming a customer or updating our inventory, you’re an expert at managing multiple tasks simultaneously.

Qualifications

• Full-time schedule including weekend days.
• Targeted budget of $19 per hour.

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Teamwork
• Multi-tasking ability

Benefits

• Career growth opportunities
• Set schedule with consistent weekly hours and 2 consecutive days off
• Diverse, mission-minded team
• Lifestyle spending account for eligible wellness expenses
• Continued education and employee discounts
• Mental wellness perks
• Volunteer opportunities and giving back programs
• Medical, dental, and vision insurance
• 401(k) match
• Paid time off and parental leave
• Disability and life insurance
• Pre-tax commuter benefits

Pay

$19 per hour, with the potential for adjustment at any time.

Schedule

Full-time schedule including weekend days.

Company Information

At Brilliant Earth, we are passionate about the employee experience. We offer an excellent training program and endless opportunities for career growth. We also offer competitive compensation and a robust benefits package, including:

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Mental Wellness Perks
• Volunteer Opportunities and Giving Back Programs
• Medical, Dental, and Vision Insurance
• 401(k) Match
• Paid Time Off and Parental Leave
• Disability and Life Insurance
• Pre-Tax Commuter Benefits

Application Instructions

To apply, please send a resume and cover letter to accommodations@brilliantearth.com. Your cover letter should include a sentence about your favorite shape of diamond.