Show Day Receptionist - Shoreline Amphitheatre (Seasonal 2026)

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses enable Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with 145 million fans attending Live Nation Entertainment events each year.

About the role

Shoreline Amphitheatre is seeking a show day receptionist to assist staff guests at live events. The receptionist will interact with customers to provide information in response to inquiries about products and services and assist staff with day of show inquiries.

Responsibilities

• Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution.
• Aid guests and staff with any questions or needs.
• Manage the filing and logging of lost and found items.
• Support various show day projects, often involving tasks on Microsoft Word, Excel, and PowerPoint.
• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Refer unresolved customer grievances to designated departments for further investigation.

Requirements

• Ability to work weekend night shifts and some weekday night shifts (day of shows only).
• High School Diploma or equivalent.
• Proficiency in Microsoft Office products (Outlook, Word, Excel); and other common internet tools.
• Professional written and verbal communication skills; ability to build and foster professional relationships with individuals at all levels.
• Must be able to maintain confidentiality, handle sensitive matters and exercise excellent judgment.
• Ability to work well independently and within a team.
• Must be over 18 years of age.

Qualifications

• Ability to work weekend night shifts and some weekday night shifts (day of shows only).
• High School Diploma or equivalent.
• Proficiency in Microsoft Office products (Outlook, Word, Excel); and other common internet tools.
• Professional written and verbal communication skills; ability to build and foster professional relationships with individuals at all levels.
• Maintain confidentiality, handle sensitive matters and exercise excellent judgment.
• Work well independently and within a team.
• Over 18 years of age.

Skills

• Microsoft Office products (Outlook, Word, Excel); and other common internet tools.
• Professional written and verbal communication skills.
• Confidentiality and judgment.
• Teamwork and independence.

Benefits

Equal Employment Opportunity: Live Nation Entertainment supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. Live Nation Entertainment will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

Pay

The expected compensation for this position is $19.70 USD - $20.50 USD per hour. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Schedule

The receptionist will work weekend night shifts and some weekday night shifts (day of shows only).