Guest Services Representative - Shoreline Amphitheatre (Seasonal 2026)

About the Role

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Guest Services Representative will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Proactively assist guests to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue’s sustainability program, including implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, and educating fans about efforts.
• Partner with fellow team members at the end of the show to close the venue, including collecting recyclables, picking up and storing event equipment (e.g., lawn chairs, barricade).
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May temporarily fill in with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue; may distribute advertising flyers.
• Check restrooms frequently to ensure guest lines are moving and alert cleaning staff when necessary.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in Guest Service and communications.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting.

Pay

The expected compensation for this position is $19.70 USD - $20.50 USD hourly. Pay is based on market location, qualifications, skills, and experience.