Shop Technician

Duties And Responsibilities

• Repair all types of equipment that the company sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Shop Service Department procedures.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to the Shop Supervisor before proceeding with work.
• Complete jobs within quoted time limits when applicable.
• Have the necessary tools to perform repair and scheduled service work.
• Maintain a clean and orderly work area.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain an acceptable driving record as established by the company’s insurance company, if applicable.
• Report all accidents whether self or customer.
• Account for 100% of available time during working hours.
• Willing to work overtime when necessary.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment regarding safety.
• Must be willing to work out of town, as necessary.
• Perform other specific duties and projects as assigned by the Shop Service Foreman or Managers.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Able to always exhibit professional behavior.
• Willing to follow mandates and procedures of the Shop Service Department.
• Self-starter.
• As needed, able to deal with customers on a face-to-face basis.
• Maintain a sound working relationship with technicians and fellow workers.
• Possess good organizational skills.
• Maintain a clean, neat, and professional appearance.
• Able to work in conjunction with other departments as needed.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing to assume more responsibility as required.