Shop Supervisor - Tractor

About the role

The Shop Supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. They must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Responsibilities

• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components
• Manage shop service customer communications and instill deep customer loyalty
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps
• Perform all safety inspections on field vehicles and current employee safety programs

Qualifications

• Associates degree preferred with minimum of two years management experience in construction equipment service and repair
• Experience as an Equipment Manager or Service Manager a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL
• Working knowledge of DSI dispatch system
• Working knowledge of performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations
• Exceptional communication, management, leadership and interpersonal skills

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

$75,000 - $85,000 Annually

Schedule

630am - 330pm