Shop Service Technician IV - CAT Rental Store (2nd Shift)

About the role

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Responsibilities

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures, and regulations.
• Wears safety glasses, steel toed shoes, gloves, ear protection, and complete company-provided uniform while in the workplace.
• Completes stretching, Job Hazard Assessment and inspects tooling/equipment/service truck before start of work.
• Uses proper Lockout Tag Out procedures, fall protection, seatbelts in vehicles/forklifts, arc flash protection, and confined space procedures when exposed to these hazards.
• Attends and successfully completes required technician training classes.
• Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Performs basic equipment repair functions including maintenance, diagnostics, remove and replacement of parts and major components.
• Works in the assigned area under the direct guidance of a qualified technician in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
• Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assists with maintaining the facility by following proper contamination control guidelines, including housecleaning, and performing other general maintenance duties.
• Performs other duties as assigned.

Requirements

• Formal Education: High School diploma or GED.
• Experience: 6 months or less.
• Required Credentials: Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Not Required but Highly Desired: Updating of Knowledge – Job requirements change requiring re‑training to stay current every 1‑2 years.
• Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness.
• Problem Solving: Job requires problem solving ability; established examples / guidance are not always available.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well‑established boundaries.
• Autonomy: Job is regularly monitored to determine outcomes; assignments allow some discretion in decision making and setting priorities within well‑established parameters.
• Working Environment – Stress Load: Occasional exposure to these stresses (less than 20% of the time).
• Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
• Organizational Impact: A person's performance in this job has noticeable immediate impact on expense, efficiencies or achievement of overall department objectives.
• Supervisory Responsibility: Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
• Physical Demands: (Key: O = Occasionally – up to 3 hrs/day; F = Frequently – 3‑6 hrs/day; C = Constantly – 6‑8 hrs/day) Climbing O, Balancing O, Stooping F, Kneeling F, Crouching F, Crawling F, Reaching C, Standing F, Sitting F, Walking O, Feeling F, Fingering F, Grasping F, Repetitive Motion C, Talking C, Hearing F, Pushing – Up to 25 lbs. F, Pulling – Up to 25 lbs. F, Lifting – Up to 25 lbs. O, Pushing – 26‑50 lbs O, Pulling – 26‑50 lbs. O, Lifting – 26‑50 lbs. O, Pushing – Over 50 lbs. O, Pulling – Over 50 lbs. O, Lifting – Over 50 lbs. O.
• Environmental Conditions: (Key: O = Occasionally – up to 3 hrs/day; F = Frequently – 3‑6 hrs/day; C = Constantly – 6‑8 hrs/day) Inside conditions C, Outside environmental conditions O, Extreme cold O, Extreme heat F, Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level F, Vibration Exposure to oscillating movements of the extremities of whole body F, Hazards F, Atmospheric conditions F, Oils O, Air particulates / contaminants the worker is required to wear respirator R.

Skills

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources; demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood; uses feedback to verify effective and accurate communication has occurred; ensures that others having a need to know are kept informed about developments