Shop Service Technician III - CAT RENTALS - (2nd Shift)

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 18 branch locations throughout Florida, serves the construction equipment needs of customers across the Southeastern United States. Our team of over 2,300 employees is dedicated to delivering high-quality equipment, backed by responsive service and support.

About the role

As a technician, you will conduct all assigned work safely, adhering to safety, environmental, and contamination control policies. You will diagnose, disassemble, and assemble components to manufacturer specifications, perform repairs on customer or company-owned equipment, and maintain a clean, organized workspace. This role requires a proactive approach to problem-solving, continuous learning, and collaboration within a team environment.

Responsibilities

• Wear proper personal protective equipment and follow all safety procedures.
• Maintain a minimum set of tools required for diagnosing, disassembling, and assembling components to manufacturer specifications.
• Attend and complete required technician training classes.
• Diagnose and perform repairs on mechanical, electrical, and hydraulic systems.
• Maintain a neat and orderly work area, identifying opportunities to improve work methods and safety standards.
• Research repair needs and order parts as required.
• Complete documentation using appropriate software to record repairs and account for repair times.
• Approach work positively and contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assist with facility maintenance, including housekeeping and contamination control.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 1-2 years of relevant experience.
• Completion of all required training curriculum to be designated a Tech III.
• Ability to comprehend written material and communicate effectively with employees and customers.
• Proficiency in using computers, Microsoft Office products, and relevant dealer software programs (highly desired).
• Willingness to update knowledge through re-training as job requirements evolve (at least once per year).

Skills

• Safety: Fully supports and follows safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of job-related knowledge and skills, applying them effectively to resolve challenges.
• Communication: Uses active listening and clear communication to convey information and verify understanding.
• Initiative: Takes action without requiring direction, seeks perspectives, and makes timely decisions in ambiguous situations.
• Results-Oriented: Maintains a sense of urgency and commitment to achieving results despite obstacles.
• Confidence and Drive: Approaches tasks with a "can-do" attitude and remains focused on successful completion.
• Adaptability: Adjusts to changing business needs, goals, and methods in dynamic situations.
• Credibility: Demonstrates reliability, honesty, and responsibility in all commitments.
• Personal Development: Proactively seeks growth opportunities and embraces learning in job-related areas.

Working Conditions

• Work Schedule: Typically performed during regular business hours, with occasional requirements to work nights, holidays, and weekends.
• Stress Load: Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Physical Demands:
  • Frequently: Climbing, kneeling, crouching, crawling, reaching, standing, walking, pushing/pulling/lifting up to 25 lbs.
  • Occasionally: Balancing, stooping, pushing/pulling/lifting 26-50 lbs, lifting over 50 lbs.
  • Constantly: Sitting, grasping, repetitive motion, talking, hearing.
• Environmental Conditions:
  • Constantly: Inside conditions with temperature variations, noise requiring raised voices, vibration, hazards (e.g., moving parts, high places, heat, chemicals), atmospheric conditions (fumes, dust, gases, poor ventilation), and exposure to oils.
  • Occasionally: Outside environmental conditions, extreme cold/heat, air particulates/contaminants requiring respirator use.
• Problem Solving: Requires independent problem-solving ability, as established examples or guidance may not always be available.
• Autonomy: Work is regularly monitored, but assignments allow discretion in decision-making within established parameters.