Shop Service Technician III - CAT Rentals - (2nd Shift)

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.

• Attends and successfully completes required technician training classes.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Research repair needs and order parts as needed.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
• Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
• Performs other duties as assigned.

Responsibilities

• Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Attends and successfully completes required technician training classes.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Research repair needs and order parts as needed.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
• Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
• Performs other duties as assigned.

Requirements

Essential Job Competencies:

• Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Qualifications

• Completed all required training curriculum to be designated a Tech III.
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge Job requires re-training once or more per year.
• Problem Solving Job requires problem solving ability, established examples / guidance are not always available.
• Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Skills

• Active listening skills.
• Uses feedback to verify effective and accurate communication has occurred.
• Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication.
• Takes Initiative Takes appropriate action to resolve issues without requiring direction.
• Seeks out others involved in a situation to learn their perspectives.
• Makes difficult decisions in a timely manner.
• Is willing to make decisions in difficult or ambiguous situations, when time is critical.
• Takes Responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.
• Obtains developmental opportunities proactively.
• Actively seeks and embraces growth opportunities.

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Ring Power Corporation offers competitive compensation and benefits packages to attract and retain top talent. Details regarding pay and benefits will be provided during the interview process.

Schedule

Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends. Specific schedule details will be discussed during the interview process.

Education and Experience

• Formal Education: High School diploma or GED.
• Experience: 1-2 years Required / Credentials: Completed all required training curriculum to be designated a Tech III. Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required But Highly Desired.
• Credentials: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge: Job requires re-training once or more per year.
• Problem Solving: Job requires problem solving ability, established examples / guidance are not always available.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Physical Demands

Occasionally - (up to 3 hours/day)

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Standing
• Sitting
• Walking
• Pushing - Up to 25 lbs.
• Pulling - Up to 25 lbs.
• Lifting - Up to 25 lbs.

Environmental Conditions

• Inside conditions: Protection from weather but not necessarily from temperature change.
• Outside environmental conditions: No effective protection from weather.
• Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
• Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
• Noise: Sufficient noise to cause the worker to shout to be heard above the ambient noise level.
• Vibration: Exposure to oscillating movements of the extremities of whole body.
• Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).
• Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F Oils. O Air particulates / contaminants: The worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER