Shop Service Technician III - Heavy Equipment

About the role

Ring Power Corporation, a full-line Caterpillar dealer, is seeking a skilled technician to diagnose and perform designated repairs on customer or company owned equipment. This role involves mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs while maintaining a safe and orderly work environment.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment including mechanical, electrical, and hydraulic troubleshooting, maintenance and repairs
• Research repair needs and order parts as required
• Complete required documentation utilizing appropriate software to document repairs performed on equipment and accounting for repair times
• Maintain a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications
• Attend and successfully complete required technician training classes
• Work in the assigned area in a neat and orderly fashion, constantly looking for ways of improving methods of work, work area, and safety standards
• Approach work in a positive manner and maintain conduct that is supportive of the work Team
• Contribute to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations
• Assist with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties
• Perform other duties as assigned

Qualifications

• High School diploma or GED
• 1-2 years of experience
• Completed all required training curriculum to be designated a Tech III
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Essential competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace
• Job Specific Skills: Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources; demonstrates effective application of job specific knowledge, skills and ability required to resolve job related challenges in the workplace
• Communication: Uses active listening skills, conveying information with appropriate medium that is clear and easily understood; uses feedback to verify effective and accurate communication; ensures others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction; seeks out others involved in a situation to learn their perspectives; makes difficult decisions in a timely manner; willing to make decisions in difficult or ambiguous situations when time is critical
• Results Oriented: Has strong sense of urgency and commitment to achieve desired results in face of obstacles and frustrations; remains focused, does not get bogged down in unnecessary detail; identifies and utilizes most efficient methods to successfully achieve tasks on time despite unforeseen events
• Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take independent position in face of opposition; approaches challenging tasks with "can-do" attitude; driven to see projects and tasks through to successful completion
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities; adapts approach, goals, and methods to achieve solutions and results in dynamic situations; recovers quickly from setbacks; open to different and new ways of doing things
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy; maintains commitments; respects confidentiality; honest and forthright; takes personal responsibility for quality and timeliness of work; punctual, follows instructions, policies, and procedures
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills; obtains developmental opportunities proactively; actively seeks and embraces growth opportunities

Working conditions

• Stress Load: Occasional exposure to these stresses (less than 20% of the time)
• Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work
• Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends
• Organizational Impact: Performance has considerable immediate impact on expense, efficiencies or achievement of overall department objectives
• Supervisory Responsibility: No subordinates / no supervisory responsibility (may work independently or as a member of a team)
• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year
• Problem Solving: Job requires problem solving ability, established examples/guidance are not always available
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries
• Autonomy: Job is regularly monitored to determine outcomes; assignments allow some discretion in decision making and setting priorities within well-established parameters

Physical demands

• Climbing: Occasionally
• Balancing: Occasionally
• Stooping: Frequently
• Kneeling: Frequently
• Crouching: Frequently
• Crawling: Frequently
• Reaching: Constantly
• Standing: Frequently
• Sitting: Frequently
• Walking: Occasionally
• Feeling: Frequently
• Fingering: Frequently
• Grasping: Frequently
• Repetitive Motion: Constantly
• Talking: Constantly
• Hearing: Frequently
• Pushing - Up to 25 lbs: Frequently
• Pulling - Up to 25 lbs: Frequently
• Lifting - Up to 25 lbs: Occasionally
• Pushing - 26-50 lbs: Occasionally
• Pulling - 26-50 lbs: Occasionally
• Lifting - 26-50 lbs: Occasionally
• Pushing - Over 50 lbs: Occasionally
• Pulling - Over 50 lbs: Occasionally
• Lifting - Over 50 lbs: Occasionally

Environmental conditions

• Inside conditions: Constantly - Protection from weather but not necessarily from temperature change
• Outside environmental conditions: Occasionally - No effective protection from weather
• Extreme cold: Occasionally - Temperatures below 32 degrees for periods of more than one hour
• Extreme heat: Frequently - Temperatures above 100 degrees for periods of more than one hour
• Noise: Frequently - Sufficient noise to cause worker to shout to be heard above ambient noise level
• Vibration: Frequently - Exposure to oscillating movements of extremities or whole body
• Hazards: Frequently - Includes variety of physical conditions (proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals)
• Atmospheric conditions: Frequently - Fumes, odors, dust, mists, gases or poor ventilation
• Oils: Frequently - Air and/or skin exposure to oils and other cutting fluids
• Air particulates/contaminants: Occasionally - Worker required to wear respirator