Shop Service Technician III - Heavy Equipment
About the role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
Responsibilities
- Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
- Attends and successfully completes required technician training classes.
- Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
- Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Research repair needs and order parts as needed.
- Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
- Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
- Performs other duties as assigned.
Requirements
- Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
- Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
- Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
- Takes Initiative
- Adapts to changing business needs, conditions, and work responsibilities.
- Responsible for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.
Qualifications
- Completed all required training curriculum to be designated a Tech III.
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Skills
- Safety
- Communication
- Problem Solving
- Creativity
- Autonomy
- Personal Development
Benefits
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Pay
Not specified
Schedule
Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
No subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
Not Applicable
Environmental Conditions
Inside conditions Protection from weather but not necessarily from temperature change.
Working Environment
Occasionally - (up to 3 hours/day)
Stress Load
Occasional exposure to these stresses (less than 20% of the time).
Workload Fluctuation
Workload fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Job requires problem solving ability, established examples / guidance are not always available
Autonomy
Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.
Physical Demands
Not Applicable
Environmental Conditions
Outside environmental conditions No effective protection from weather.
Hazards
Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals).
Atmospheric Conditions
One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation. Oils There is air and/or skin exposure to oils and other cutting fluids. Air particulates / contaminants the worker is required to wear respirator.