Shop Service Technician III - CAT Rentals

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications. Attends and successfully completes required technician training classes.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Work in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Research repair needs and order parts as needed.
• Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approach work in a positive manner and maintain conduct that is supportive of the work team.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assist with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
• Perform other duties as assigned.

Essential Job Competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills

• Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.

Communication

• Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
• Uses feedback to verify effective and accurate communication has occurred.
• Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication.
• Avoids surprises.

Requirements

• High School diploma or GED.
• 1–2 years of experience.
• Completed all required training curriculum to be designated a Tech III.
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Preferred Qualifications

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Working Environment

• Stress Load: Occasional exposure to these stresses (less than 20% of the time).
• Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
• Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Physical Demands

• Climbing: Occasionally (up to 3 hours/day)
• Balancing: Occasionally (up to 3 hours/day)
• Stooping: Frequently (3–6 hours/day)
• Kneeling: Frequently (3–6 hours/day)
• Crouching: Frequently (3–6 hours/day)
• Crawling: Frequently (3–6 hours/day)
• Reaching: Constantly (6–8 hours/day)
• Standing: Constantly (6–8 hours/day)
• Sitting: Frequently (3–6 hours/day)
• Walking: Frequently (3–6 hours/day)
• Feeling: Occasionally (up to 3 hours/day)
• Fingering: Frequently (3–6 hours/day)
• Grasping: Constantly (6–8 hours/day)
• Repetitive Motion: Constantly (6–8 hours/day)
• Pushing: Up to 25 lbs. (Frequently), 26–50 lbs. (Occasionally)
• Pulling: Up to 25 lbs. (Frequently), 26–50 lbs. (Occasionally)
• Lifting: Up to 25 lbs. (Frequently), 26–50 lbs. (Occasionally)

Environmental Conditions

• Inside conditions: Protection from weather but not necessarily from temperature change.
• Outside environmental conditions: No effective protection from weather.
• Extreme cold: Temperatures below 32°F for periods of more than one hour (Occasionally).
• Extreme heat: Temperatures above 100°F for periods of more than one hour (Frequently).
• Noise: Sufficient noise to cause the worker to shout to be heard above the ambient noise level (Constantly).
• Vibration: Exposure to oscillating movements of the extremities or whole body (Frequently).
• Hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals (Constantly).
• Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin:
  • Fumes, odors, dust, mists, gases or poor ventilation (Constantly).
  • Oils: There is air and/or skin exposure to oils and other cutting fluids (Occasionally).
  • Air particulates/contaminants: The worker is required to wear a respirator (Occasionally).