Shop Service Technician I - Crane

About the Role

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and operations across Florida and the Southeastern United States, is seeking a skilled technician. This role involves diagnosing and performing repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic systems, while adhering to safety and environmental policies.

Responsibilities

• Conduct all work safely, following safety, environmental, and contamination control policies and procedures.
• Wear proper personal protective equipment and attend required technician training classes.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Perform repairs on equipment, including troubleshooting mechanical, electrical, and hydraulic systems.
• Work neatly and efficiently, improving methods, work areas, and safety standards.
• Inspect components to maximize parts reuse and control repair costs.
• Complete documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus estimates and notify supervisors of cost overruns before job completion.
• Maintain a positive attitude, support team efforts, and contribute to timely task completion while upholding safety and quality standards.
• Train and mentor others in the department and temporarily assume supervisory responsibilities as needed.
• Perform other assigned duties.

Requirements

• High school diploma or GED.
• 5-6 years of relevant experience.
• Completion of all required training curriculum to be designated a Tech I.
• Ability to comprehend written material and communicate effectively with employees and customers.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.
• Successful completion of specialized equipment technical courses.

Skills

• Safety: Prioritizes safe work behavior and adheres to workplace safety standards.
• Job-Specific Skills: Demonstrates mastery of job-related knowledge and skills as outlined in the Learning Management System (LMS).
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and avoid surprises.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Initiative: Takes action without direction, seeks perspectives, and makes timely decisions in difficult situations.
• Results-Oriented: Maintains urgency and commitment to achieving results despite obstacles.
• Adaptability: Adjusts to changing business needs, conditions, and work responsibilities.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks growth opportunities and refines technical and professional skills.

Working Conditions

Physical Demands

• Frequently (3-6 hours/day): Climbing, kneeling, crouching, crawling, reaching, standing, walking, pushing/pulling/lifting up to 25 lbs, talking, hearing.
• Occasionally (up to 3 hours/day): Balancing, stooping, pushing/pulling/lifting 26-50 lbs, pushing/pulling/lifting over 50 lbs, feeling, fingering, grasping, air particulates/contaminants (requiring respirator use).
• Constantly (6-8 hours/day): Sitting, repetitive motion.

Environmental Conditions

• Constantly (6-8 hours/day): Inside conditions (protected from weather but not temperature changes), noise (requiring shouting to be heard), hazards (e.g., moving mechanical parts, electrical current, high places, heat/chemicals), atmospheric conditions (fumes, odors, dust, mists, gases, poor ventilation), exposure to oils.
• Frequently (3-6 hours/day): Extreme heat (temperatures above 100°F for over an hour), vibration (whole-body or extremity exposure).
• Occasionally (up to 3 hours/day): Outside environmental conditions, extreme cold (temperatures below 32°F for over an hour).

Work Schedule

Work is scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends. The role involves fluctuating workloads and occasional exposure to stress (less than 20% of the time).

Organizational Impact

Performance in this role has a considerable immediate impact on expenses, efficiencies, and the achievement of department objectives. The position operates with autonomy, emphasizing outcomes over process control, and requires complex problem-solving in a dynamic environment.