SHOP SERVICE TECHNICIAN

Essential Functions

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Writes complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to making the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc.
• Provides the Service Manager with reporting data related to work in progress totals for field technicians.
• Controls flow of work in the shop (including trucking and rentals when necessary).
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary.
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed.
• Create and communicate field service quotes when necessary.
• Answer and respond to incoming customer service calls.
• Final sign off on shop work orders prior to invoicing.
• Perform other duties assigned by management.