SHOP SERVICE TECHNICIAN

About the role

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Responsibilities

• Accepts assigned work orders from Service Dispatcher, Planner and Manager to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to making the unit ready for return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily, including work orders, time cards, etc.
• Provides the Service Manager with reporting data related to work in progress totals for field technicians.
• Controls flow of work in the shop, including trucking and rentals when necessary.
• Creates and communicates all quotes for work to be done in the shop.
• Provides guidance to technicians to assist in the completion of repairs when necessary.
• Opens, reviews, and validates all information on all work orders at the time of the service job and throughout the process until billing is complete.
• Creates and organizes all paperwork generated during the shop repair, including shop folders.
• Communicates with customers on the status of their shop job via outbound calls as the work is being performed.
• Confirms scheduled maintenance has been performed on all units in the shop for repairs.
• Creates and communicates field service quotes when necessary.
• Answers and responds to incoming customer service calls.
• Performs final sign off on shop work orders prior to invoicing.
• Performs other duties assigned by management.

Qualifications

High School Diploma or Equivalent; 1 year of related mechanical experience and/or training; or equivalent combination of education and experience.

Skills

• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer Skills: Knowledge of Microsoft Office products including Word, Excel, and Internet software.
• Certificates and Licenses: Must have a valid driver’s license.

Work Environment

Work environment varies from office to job site to industrial locations.