Shop Service Technician

About the role

Location: 110 Mansfield, TX. DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and the Service supervisor. The ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

Responsibilities

• Perform maintenance-related repairs.
• Assist in resolving customer-related issues in a timely manner.
• Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-order all parts and materials required to perform assigned repairs.
• Effect the repairs required safely and effectively.
• Ensure all repairs are completed as assigned.
• Ensure the cosmetic appearance upon completion of repairs.
• Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
• Maintain the work area in a clean and safe condition.
• Conduct all communications with customers reflecting respect and honesty.
• Match all failures identified to solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
• Perform all work in accordance with all established policies and procedures.
• Assist in properly filing warranty claims and customer invoices.
• Perform other duties as assigned.

Requirements

• High school graduate or GED.
• 0-2 years of diesel engine experience.
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Supervisory responsibility: Individual Contributor.
• Anticipated domestic and international travel is approximately 0-10% depending on business needs.
• While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing and walking; may be subject to weather conditions and loud noises.

Qualifications

• Strong working knowledge of DEUTZ diesel engines.
• Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level preferred.
• Certification/training in heavy equipment and diesel engine repairs.