Shop Service Technician 4

Department: Machine Division (MAC) · Employment Type: Full Time · Location: San Antonio

About the role

This mechanic position is responsible for performing inspections, diagnoses, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines. Works independently or as a member of a team to provide mechanical services that satisfies customer needs and achieves departmental goals. Mid-level position – generally has more than seven years of experience and/or demonstrated job relevant knowledge/skills. A Level IV Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision; is often a team member on a large project. The incumbent in this position is expected to model the following practices on a daily basis: demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission
• Troubleshoots and diagnoses equipment malfunctions and failures
• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling
• Rebuilds, repairs, reconditions, and maintains equipment and components
• Demonstrates good customer relations and support; communicates customer needs to shop management
• Plans and controls cost of repair jobs
• Completes parts orders and identifies parts for return
• Provides a significant amount of task and behavior-oriented mentoring and training to others
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Completes all documents associated with repairs in a timely manner
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities (e.g., ProTech Technician Training Paths)
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Requirements

• Seven or more years of diesel-powered heavy equipment repair experience preferred
• Ability and knowledge to read/use schematics and diagrams experience preferred
• High school diploma or equivalent preferred
• Graduation from a diesel technology program preferred
• Supervisory responsibilities: None
• Some travel is expected for this position

Skills and abilities

• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of heavy equipment machines such as dozers, excavators, motor graders, and other dirt moving equipment preferred
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Quality control analysis skills – conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills – controlling operations of equipment or systems
• Equipment selection skills – determining the kind of tools and equipment needed to do a job
• Ability to operate a conventional forklift and an overhead crane
• Ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Must have/acquire basic mechanic hand and pneumatic tools (metric/standard)

Physical requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Must be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work environment

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places