Shop Service Coordinator - Material Processing

Responsibilities

• Maintains communication with the Service Manager regarding activities of the shop.
• Assigns service tasks and work areas to employees under his supervision.
• Maintains proper balance of qualified personnel to service the commitment for time of completion.
• Oversees the quality of work performed and sees that standards of Department, supports the integrity and reputation of the company as applied to equipment and the shop responsibilities.
• Knows the status of current jobs and keeps the Service Manager informed of process.
• Maintains a comprehensive knowledge of the personnel policies governing our shop.
• Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
• Counsels and trains employees.
• Conducts a monthly safety and training meeting in cooperation with the shop safety committee.
• Maintains cleanliness and safety of shop and building for service.
• Saws to prompt and proper disposal of waste oils and scrap metal.
• Evaluates all redo for policy, shop misc, as to cause and takes necessary action to insure that there are no reoccurrences.
• Provides customer with detailed estimate with scope of repair to be approved.
• Discusses with customers require service work prior to executing repairs.
• Follow-up with customers on jobs performed.
• Maintains a level of satisfaction with customer on service performed and with the work of the personnel under his/her direction.
• Opens and maintains shop workorder files.
• Works with service admin on getting workorders ready to be processed and closed.
• Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
• Manages departmental performance measures, including visual controls and provide regular progress reports to manager.
• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.

Qualifications

• Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
• Maintain a clean and safe work environment.
• All other miscellaneous duties as assigned.
• A High School diploma or equivalent.
• Minimum of five years of related experience.
• A valid Driver’s License and a safe driving record.
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills.
• Basic knowledge of administration and supervision.
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.

Physical Requirements

• Required to use computers and office machines.
• Work environment is consistent with that of construction equipment yard and repair shop.
• Safety training and PPE is required.
• Occasional lifting up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending and stooping.