Shop Operations Manager

About the role

The Shop Operations Manager develops, manages, and delivers support services to a shop, acting as liaison between customers, sales force, shop employees, and distribution.

Responsibilities

• Maintains all shop support activities at the location.
• Trains staff on sales related systems, databases, and associated processes.
• Provides customer support including order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Implements and maintains pricing per established policies.
• Manages collections process and maintains overall responsibility for outstanding invoices.
• Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos.
• Prepares reports as needed.
• Assists customers and suppliers to resolve order problems.
• Manages inventory, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
• May fill in for other lower level roles within the shop.
• Performs other duties as assigned.

Requirements

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
• Budget responsibility: Yes.

Skills

• Proficient in Microsoft Office.
• Excellent communication and presentation skills to all levels of employees.
• Industry and sales experience preferred.
• Ability to perform financial calculations and generate reports.
• Demonstrated people and leadership skills with a record of achieving positive business results.
• Ability to manage multiple responsibilities and projects.
• Professional, self-motivated employee with excellent interpersonal skills.
• Exemplary work ethic and decision-making ability.

Physical Demands

May be required to be on-call on nights or weekends, depending on need.

Benefits

• Healthcare coverage options.
• 401(k).
• Tuition reimbursement.
• Vacation, sick, and holiday pay.