Shop Leader - Vienna

About the role

SHOP LEADER VIENNA THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD. OUTTA THIS WORLD OPPORTUNITY. GRAB YOUR GOGGLES - LET'S DIVE RIGHT IN: Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes. Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there.

Responsibilities

• Lead daily shop operations from opening through closing while maintaining CYM's high standards
• Provide clear leadership during assigned shifts to keep service running efficiently and the team performing at its best
• Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care
• Coach, motivate, and develop team members through VIBE Ups, in-the-moment feedback, and hands-on training
• Hold yourself and your teammates accountable to recipes, checklists, food safety standards, and operational procedures
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting
• Partner with your General Manager and fellow leaders to build a positive, inclusive, and high-performing shop culture
• Help maintain a clean, organized, and safe shop, including equipment, storage, repairs, linens, waste management, and deep cleaning
• Place vendor orders when needed to ensure inventory and prep levels support daily operations
• Complete required training, reinforce company policies, and appropriately escalate employee or guest concerns when needed
• Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example and support the team wherever needed

Requirements

• 1-2