Shop Foreman

About the Role

The Shop Foreman oversees daily operations in the service department, ensuring work orders and invoices are completed efficiently, warranty claims are prepared, and aged work-in-process is minimized. This role involves maintaining service records, assisting with diagnostics and repairs, and supporting team development through training and performance reviews.

Responsibilities

• Complete work orders and invoices, including service data entry and timely closure to minimize aged work-in-process.
• Prepare warranty claims and required reports, documenting causes of failure or problems.
• Maintain service records, quality control records, and job status reports.
• Perform basic diagnostics, determine necessary repairs, and advise customers on replacement parts.
• Repair and replace damaged or worn parts, and test equipment post-repair for compliance and performance.
• Utilize the Standard Pricing Guide (SPG) and Marketing Service Times (MSTs) to quote jobs and maintain flat-rate standards.
• Maintain current knowledge of company and competitor products, as well as tools, inventory, and shop conditions.
• Assist in yearly performance reviews for Service Technicians and determine labor needs for workload preparation.
• Support factory and engineers in diagnosing technical machine issues.
• Maintain billing cycle efficiencies, expenses, and gross margins.
• Assist employees in obtaining technician certification and completing training needs.
• Conduct monthly safety meetings and ensure a clean, orderly, and safe work environment.
• Read and interpret operating manuals, blueprints, and technical drawings.
• Perform administrative tasks, including maintaining department communication and utilizing John Deere tools and computer programs.
• Deliver parts, run errands, and assist with other duties as assigned by management.

Requirements

• High school diploma or GED required.
• One-year certificate from a college or technical school or at least three years of related experience and/or training in a subordinate position.
• Strong knowledge of methods, materials, tools, and techniques used in repairing heavy construction equipment.
• Ability to identify complex problems, evaluate options, and implement solutions.
• Proficiency in operating diagnostic vehicles and equipment.
• Strong customer service focus and attention to detail.
• Working knowledge of Microsoft Office and internet tools.
• Basic familiarity with office machines (copier, fax, printer).
• Ability to communicate effectively with customers and coworkers.
• Ability to work effectively in a team environment and meet commitments/deadlines.
• Strong organizational and prioritization skills to manage multiple tasks under time constraints.
• Openness to new procedures, technology, and structural changes.

Physical Requirements

• Occasional lifting of up to 50 lbs.
• Ability to stand for extended periods.
• Flexible schedule, including some evenings and weekends.