Shop Foreman

About the role

Norm Reeves Ford is seeking an experienced, motivated, and hands-on Shop Foreman to lead one of the highest-volume Ford service departments in California.

Responsibilities

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.

Requirements

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification preferred.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
• Valid driver's license with a clean driving record.
• Able to lead, coach, and motivate technicians.
• Excellent communication and organizational skills.
• Able to prioritize work in a fast-paced, high-volume environment.

Qualifications

• Ability to lead, coach, and motivate technicians.
• Communicates professionally with technicians, advisors, and management.
• Makes sound decisions under pressure.
• Takes ownership of shop performance.
• Creates a culture of teamwork, accountability, and continuous improvement.