Shop Coordinator

Primary Responsibilities

• Work daily in the shop assisting with production and fabrication
• Cook up and support fabrication of lightweight conveyor belting
• Cook up and support fabrication of heavyweight conveyor belting
• Cook up and support fabrication of hydraulic hose assemblies
• Cook up and support fabrication of industrial rubber products
• Aid technicians with preparing materials, staging jobs, and organizing work orders
• Make sure projects move efficiently from receipt through completion
• Monitor shop workflow and communicate priorities to maximize productivity
• Maintain a clean, safe, and organized work environment
• Aid with receiving, stocking, and inventory control
• Operate shop equipment safely following company procedures
• Support field service crews with material preparation and logistics

Project Coordination

• Coordinate customer projects from order entry through completion
• Track project status and communicate updates to sales, customers, and management
• Review customer orders for completeness and accuracy
• Cook up materials, vendors, and outside services as required
• Expedite orders to meet customer deadlines
• Help ensure projects are completed safely, on time, and within customer expectations

Customer Support

• Work directly with Account Managers and customers to identify product needs
• Provide exceptional customer service both in person and over the phone
• Aid with quotations, order entry, and project documentation
• Help resolve customer issues quickly and professionally

Qualifications

• A high school diploma or equivalent
• Industrial, mechanical, fabrication, warehouse, or shop experience preferred
• Experience with conveyor belting, hydraulic hoses, industrial rubber products, or related industries is highly preferred
• Strong organizational and communication skills
• Basic computer skills including Microsoft Outlook, Excel, and ERP systems
• Ability to multitask in a fast-paced environment
• Team-oriented with a strong work ethic and positive attitude

Physical Requirements

• Lift and carry up to 75 pounds, with heavier items moved using team lifts or equipment
• Stand, walk, bend, kneel, climb, and work on concrete floors for extended periods
• Frequently use hand and power tools
• Work safely around industrial equipment and machinery
• Occasionally assist with field service work and customer site visits
• Work in varying shop temperatures and industrial environments