Assistant Store Director

Position Summary

The Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Assistant Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Assistant Store Director is responsible for development of all direct reports, to include department team leaders and all store team members. The Assistant Store Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. This position is expected to be a role model of the company by driving results while maintaining company core values.

Essential Duties And Responsibilities

• Operational Excellence
  Promotes excellent results, shows persistence and dedication to meeting the expectations of internal and external customers. Shows care and compassion for people; demonstrates empathy and concern. Builds and maintains positive team relationships, relates well to diverse people; is approachable.

• Team Member Development
  Aids Store Director in developing succession plans for all leadership positions within the store to meet company growth. Recruits, selects, orients, trains, coaches, counsels and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent. Cultivates a culture of high performance and accountability. Sets clear performance expectations for Department Team Leaders and follows-up with timely performance evaluations and development. Improves team member turnover in the store and keeps turnover at company. Embraces positive employee relations through consistent and fair application of company policies and leadership. Provides advice and assistance to store team to enable completion of Customer Service. Maintains a positive work environment and ensures fair and consistent treatment of all team. Leads by example on the importance of Customer Service excellence. Engages with customers at all times. Guarantees store has the staffing needed to deliver expected service, particularly important for service areas and front. Develops tactics, recommendations, and reviews, to have friendly employees and clean. Improves speed of service and operational efficiencies in all departments.

• Leadership & Management Skills
  Exhibits the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility). Manages stress and remains cool under pressure. Effectively copes with change and leads company change initiatives across the store. Assertive when dealing with conflict and maintains responsibility for decision-making. Sees things in broad/strategic perspective, sees trends and future consequences. Develops improvement plans and programs with the Store Director, Department Team Leaders, District Director and Department Director to ensure the store meets. Provides translation of communication between Store Support Center and store team. Manages and administers a broad range of tasks including resolving complaints, counseling team members on the interpretation of policies and procedures. Objectively coaches store leaders and team members through complex, difficult, and emotional situations. Makes recommendations to effectively resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law. Seeks to make decisions in a manner consistent with the job functions, and seeks advice from executives and others as needed.

• Financial Results
  Aids Store Director in assisting with P&L results, including preparing financial forecasts and performance. Delivers the payroll % goals and maintains payroll management discipline. Supports programs to control shrink and contain costs at an acceptable level. Reviews Key Performance Indicators (KPI's) with store team (Department Team Leaders and Team Members). Reads, understands, analyzes and instructs store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures. Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA. Analyzes financial data and determine areas of opportunity as well as plans for remediating performance. Develops quarterly sales, income, expense, capital and labor budgets for the store. Manages with a basis-point (.01%) frame of reference. Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions. Ensures timely and complete execution of company merchandising and promotion. Works with store leadership to promote safety and ZERO accident. Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs and winning environment initiatives at store level and encourages and ensures conformity throughout the store. Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitors maintenance and repairs and manages expenses. Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility. Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director.

Skills/Qualifications

• 2+ years' experience in a progressive operations role including managing different sales volume

• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking

• Proven experience in dealing effectively with diverse team member/management

• Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those

• Excellent interpersonal, negotiation, and analytical skills are required

• Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government

• Excellent written and verbal communications skills (includes active listening)

• Experienced in facilitating meetings by utilizing effective presentation

• Able to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and

• Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel)

• Effective planning, prioritization and time management skills with effective ability to follow-up on delegated

Physical Demands And Work Conditions

While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or equipment. The employee frequently is required to walk, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.