Shop Clerk - Power Rental

Position Summary

The Shop Clerk will report directly to the Service Manager and will be responsible for supporting multiple branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, scheduling Preventative Maintenance on the fleet and other duties not specified.

Essential Responsibilities & Expectations

• Handle incoming phone calls
• Take and deliver messages to personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Qualifications

• Education: High school diploma or the equivalent
• Experience: Prior clerical or administrative experience is desired
• Skills and Competencies:
  • Telephone and verbal communication skills
  • Written communication skills
  • Organizational skills
  • Microsoft SharePoint
  • Microsoft Dynamics AX 2012
  • Microsoft Word - Basic Business communication skills training
  • OSHA & MSHA required training
  • Compliance training
  • Safety training

Job Training

• Ongoing safety training

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 25 lbs.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Injury from lifting

Physical Environment

Work is normally performed in an office environment. Some work must be performed in the shop environment with limited exposure to physical risk. No or very limited physical effort is required for this position.

Company Information

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.