Shop Barista

Responsibilities

• Greet guests and answer all questions about the menu.
• Take orders accurately and promptly.
• Prepare beverages in accordance with prescribed procedures and brand standards.
• Deliver beverages and food to guests in a timely manner.
• Prepare guest checks and collect payment in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
• Report all tips in compliance with Company policy and IRS regulations.
• Clean all spills and breakage immediately.
• Maintain clean equipment, areas, and restock service items.
• Arrive on time and work scheduled shifts in proper uniform.
• Attend department meetings as scheduled.
• Maintain a consistent professional and positive attitude when communicating with guests and associates.
• Report incidents of guest dissatisfaction or other unusual matters of significance to a manager or supervisor.
• Comply with all policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
• Write shift reports, including reports on theft, accidents, or injuries when assigned.
• Check with manager or supervisor before leaving the work area for any reason.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Complete any other tasks or duties as requested by management.

Requirements

• High school education or related experience.
• Familiarity with hospitality industry practices preferred.

Skills

• Ability to provide friendly guest service.
• Ability to comply with proper ordering, beverage preparation, and food handling techniques.
• Ability to process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
• Ability to compile facts and figures, identify and investigate issues, and resolve basic matters.
• Ability to follow an appropriate course of action based on policies and procedures.
• Attention to detail with good organizational and time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

• Physical work is a primary part of the job.
• Work is normally performed in an interior environment with equipment and machines.
• Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
• Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs.
• Requires speaking, listening, and writing.
• Requires close vision with or without corrective lenses.

Benefits

Benefits for Full Time employees may include:

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation, and Holidays
• Employee Assistance Program
• Hotel discounts to any property in the TPG portfolio and more

Part-Time Benefits also available.