Shoe Runner

About the role

Scheels Shoe Runners are responsible for committing to a professional, team environment, providing assistance to fellow associates and customers in retrieving freight, putting merchandise on the floor, and providing world-class customer service.

Responsibilities

• Effectively retrieve shoes from backstocks and transport them to the staging area for sales associates
• Process unpurchased items and customer returns back to their correct locations while maintaining an organized work environment to ensure inventory accuracy
• Absorb and assist in Men’s, Women’s and Youth shoe departments as needed
• Proactively engage customers with a warm, welcoming demeanor and offer immediate assistance
• Ensure all necessary technology and devices are prepped and functional prior to the start of each shift
• Partner closely with Specialty Shop Managers to identify and address urgent department needs
• Strong interpersonal skills with the ability to present information clearly to customers and team members
• Proven ability to work both independently and collaboratively across all levers of the organization
• The ability to perform basic calculations
• Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays
• Perform all other duties as assigned by the leadership team

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you”
• Culture Approach: daily tasks, projects, and follow-up communication with energy and a sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early
• Team Mentality: Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability: Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation, and spelling

Qualifications

• High school diploma, or general education degree (GED), preferred
• 1-3 months of related retail/sales experience, preferred

Skills

• Basic calculations
• Interpersonal skills
• Customer service
• Teamwork
• Problem-solving
• Attention to detail

Benefits

• Professional development training
• Mentorship opportunities

Pay

Compensation is commensurate with experience.

Schedule

Shifts may vary based on business needs.