Shipping/Receiving Clerk - Lead

About the role

Based in Hebron, Kentucky, the Shipping/Receiving Clerk – Lead performs essential job functions under the direction of the Customer Service Manager to meet production and customer needs. This role assists both receiving and shipping departments with unpacking, staging, transporting, and packing customer parts, while verifying the accuracy of accompanying paperwork. The position is safety-sensitive due to the nature of our business and a heavy industrial market.

This is a very active job requiring attention to detail and the ability to handle fragile parts with care. The role is responsible for the care and treatment of customer inventory, ensuring duties are performed safely to prevent loss or damage.

Responsibilities

• Follow all written instructions, pack completed parts for shipping, and unpack parts for processing.
• Perform visual inspection of parts for damages or issues before shipping to the customer.
• Record and sign off on all applicable process steps defined in the job folder for each shipping operation.
• Locate shipping containers and safely use shipping and receiving materials and equipment.
• Resolve incoming receiving discrepancies (e.g., contacting the customer if discrepancies are noted between quantity shipped and received).
• Document all applicable data for parts being received and shipped per job folder.
• Prepare all appropriate documents to accompany parts as per job folder.
• Work with the inspection department to ensure jobs are shipped in a timely manner.
• Ship jobs in our internal system as well as customer portals.
• Update leadership daily regarding department workload.
• Handle international shipping, including additional shipping documents, invoicing, and customs interaction.
• Prepare invoices for customers.
• Use FedEx, UPS, and other carriers' shipping software/portals.
• Observe all Environmental, Health, and Safety Policy requirements, including:
  • Using forklifts, floor jacks, and hoists.
  • Keeping the work area neat and orderly.
  • Wearing proper Personal Protective Equipment (PPE).
• Assist others as directed by the Customer Service Manager.

Requirements

• High school diploma or equivalent.
• Must be able to obtain and maintain forklift operation certification.
• Must demonstrate the ability to read, write, and communicate in English.
• 2-3 years of relevant industrial experience.
• Familiarity with industrial environments; previous experience in the surface technologies industry is desired.
• Able to handle and manage a steady workflow pace.
• Good communication skills and team orientation.
• Positive approach to changing objectives and priorities.
• Must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holders.
• May be asked to work overtime or any shift, including weekends.

Physical & Mental Demands

• Must be able to work in a standing position for extended periods in an industrial environment.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift up to 35 lbs.
• May be exposed to heat, fumes, noise, and humidity.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, and files.
• Ability to hear in person and via phone.