Shipping Lead Logistics (1st Shift - GE2)

Safety

Read and understand the Crescent Safety Playbook – Doing It Safe.
Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas.
Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

Read and understand the Crescent Way.
Act as a liaison to shipping/warehouse associates ensuring all order requirements are successfully communicated
Work closely and harmoniously with fellow Team Members
Act as liaison between the warehouse, production staff etc., and the customer in administration of accounts as required
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
Positively contribute to a team environment by mutually respecting each other
Maintain a good working relationship with customers.

Productivity

Understand and implement Crescent policies and procedures.
Train all Crescent People on proper policies and procedures.
Utilizes cross training to maximize site productivity as well as progress Crescent People
Ensure that Customer expectations are met on a consistent basis.
Encourage good working conditions and provide positive motivation for all Crescent People.
Maintain productivity standards as dictate by department KPIs and goals.
Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels.
Maintain a monthly performance log for all their Crescent Team
Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators.
Working with other departments and utilize tools and resources to drive a lean culture.
Leading projects to eliminate waste and defects within the department.

Quality

Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
Aid with ISO program management.
Aid with FOD and parts awareness training.
Maintain files for Quality Event Management.
Maintain a clean and orderly work area.
Inspect all paperwork to identify reason for returns or shipments.
Log non-conforming parts when applicable.

Inventory Management

Ensure current and accurate inventory control for each account.
Complete cycle counts, bin audits, and bin maintenance when requested.
Ensure Inventory accuracy goals of account are met.
Be able to report out on Inventory metrics and speak to open action items.

Customer Value

Respond promptly to client requests via phone or email in a professional, courteous manner.
Perform bin audits and cycle counts on quality escape research.
Process customer quality requests.
Process shipping document amendments and kit matrices upon request.
Foster Crescent excellence by cultivating teamwork.
Effectively communicate directly to customers all aspects of quality issues.
Maintain a good working relationship with customers.

Data Integrity

Operate with a reporting system/tools ensuring the complete integrity of all data.

Financial

Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.

Cultural Competencies

• Do It Right: Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.
• Do It Safe: Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.
• Do It Well: Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day anticipating and seeking out CI opportunities. Ability to accept, embrace and champion change management and naturally lead and influence.

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

• Education & Experience: High school diploma or equivalent
• Preferred Qualifications: Experience leading teams or projects preferred