Shipping Lead, ECommerce

Essential Functions

• Organize and carry out the packing and fulfillment of each order placed through the website. This includes all coffee subscriptions.
• Collaborate with, and delegate to, a rotating group of production techs to ensure that each package is properly labeled, accounted for, and out the door on time.
• Follow through on all packages until they leave the roastery, ensuring accurate and timely pickup.
• Deliver packages to the post office or UPS in some circumstances.
• Develop and maintain a working relationship with USPS and UPS drivers.
• Assist drivers when packages are picked up each night.
• Communicate with all members of Stumptown’s e-commerce team (DTC team, Production Managers, and Digital Marketing department), both verbally and via email.
• Work with Logistics team to order and maintain inventory for shipping supplies (boxes, tape, labels, etc) as well as e-commerce specific collateral.
• Utilize NetSuite and Google Sheets to track order numbers and identify trends. Use data to prepare for future order volume.
• Maintain a clean and organized work space each day in the shipping area.
• Assess shipping tasks for each day and complete them in order of importance; multi-tasking and adjusting on short notice.
• Maintain an even demeanor while dealing with shipping deadlines and any emergencies that arise.
• Demonstrate care and patience when packing boxes, ensuring that items do not break in transit.
• Use customer feedback (provided by DTC team) to identify patterns in packaging issues, and find creative solutions for those issues.
• Work a flexible schedule during holidays, including overtime when necessary.

Qualifications

• At least one-year experience working in a shipping department or environment.
• Strong organizational skills.
• A demonstrated passion and enthusiasm for coffee.
• Excellent communicator both written and verbal.
• Excellent time management skills.
• Intermediate experience with Google docs, Ship Manager and ERP systems such as D365 is a plus.

Physical Demands

• Carry weight, lift – frequently moves materials weighing up to 50 pounds.
• Stoop—bending body downward and forward by bending spine at the waist.
• Repetitive motion using the hands, wrists and forearms.
• Standing in place for several hours.

Pay & Benefits

The target base compensation for this position is $22/hr. Stumptown Coffee offers a comprehensive employee benefits program, including:

• Medical, dental and vision insurance;
• Employee Assistance Program (EAP);
• Flex Spending Accounts;
• Company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance;
• Paid New Parent Leave;
• Short-Term Disability insurance or paid leave programs;
• 9 paid holidays (plus 1 personal holiday);
• Vacation;
• Sick leave benefits;
• And, paid HumansKind (Volunteer) hours.

Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.