Shipping Coordinator Supervisor

About the role

The Shipping Coordinator Supervisor at Allegion is responsible for overseeing a team of shipping coordinators to ensure timely and accurate fulfillment of customer orders. This role involves managing operations, training staff, and driving continuous improvement initiatives.

Responsibilities

• Directly supervise Shipping Coordinators and shipping personnel, providing daily guidance and support.
• Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and development planning for team members.
• Manage employee attendance, scheduling, vacation requests, and staffing requirements.
• Investigate and address employee performance concerns, corrective actions, and disciplinary matters in accordance with company policies.
• Train, mentor, and develop employees to ensure operational proficiency and career growth.
• Foster a positive and engaged work environment that promotes teamwork, accountability, and continuous improvement.
• Lead daily startup meetings and communicate performance expectations, safety topics, and operational priorities.
• Carefully coordinate and oversee daily outbound shipping activities and transportation performance.
• Ensure shipments are processed accurately, on time, and in compliance with customer requirements.
• Maintain operational reporting, dashboards, and KPI metrics.
• Drive accountability for departmental KPIs including on-time shipping, productivity, quality, safety, and freight spend.
• Lead root cause investigations and implement corrective actions for recurring operational issues.
• Identify process improvement opportunities that increase efficiency, reduce costs, and improve service levels.
• Lead warehouse and shipping continuous improvement projects.
• Ensure compliance with all company safety policies and procedures.
• Drive participation in Safety Good Catch and safety observation programs through coaching, reporting, and awareness initiatives.
• Partner with Environmental Health & Safety personnel to investigate incidents and implement corrective actions.
• Partner with warehouse, manufacturing, transportation, customer service, and supply chain teams to improve operational performance.
• Aid in labor planning, budget management, and expense control efforts.
• Serve as the primary point of contact for shipping-related operational issues and customer escalations.

Requirements

• Ace's or Bachelor's degree preferred, or equivalent combination of education and experience.
• 3-5 years of warehouse, shipping, logistics, or transportation experience.
• Previous supervisory or leadership experience preferred.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis.
• Strong knowledge of logistics, transportation, warehousing, and freight management.
• Strong sense of urgency.
• Proven ability to lead teams, drive accountability, and develop employees.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
• Demonstrated commitment to safety, quality, customer service, and continuous improvement.

Qualifications

Allegion is an equal opportunity and affirmative action employer. We celebrate diversity and inclusion and welcome applications from individuals who bring different perspectives and experiences to our team.