Shipping Coordinator
Operations
Provides exceptional customer service by developing positive working relationships with internal and external customers.
Promptly checks drivers in and out as they arrive and exit the facility in accordance with company standards.
Schedules appointments for carriers and communicates information to the Operations and Transportation teams where appropriate.
Prepares and processes shipping orders received from the Transportation department in accordance with customer requirements and established departmental procedures.
Research and provide proof of delivery for claims and order discrepancies, as requested, in a timely manner.
Resolves shipment issues, including late issues with carriers, anticipates/proactively manages potential late shipments, and swiftly resolves past due shipments.
Performs routine clerical duties to support the operations department, including maintaining and organizing records, files, and data, and running shipment status reports.
Supports other departments by assisting with completing internal system transactions to ensure operational effectiveness.
Adheres to all company quality and customer service standards.
Completes all required paperwork in a legible and timely manner.
Reads, understands, uses, and follows standard operating procedures.
Maintains a clean, neat, and orderly work area.
Assists in maintaining the security of the Fulfillment Center.
Conducts operations in a manner that promotes safety.
Follows internal controls and company policies.
Backup for the Process Weaver/Verifier on the production floor.
Benefits
- Comprehensive Medical/Prescription/Dental/Vision plans
- Generous Paid Time Off Programs
- Paid Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- 401k and company match
- Commuter Incentive Program
- Paid Community Volunteer Days
- Voluntary benefits (critical illness, accident, and hospital indemnity insurance)
- Great discounts on company products
- Employee Wellness Program / EAP benefit
- Parental Leave program
- Access to group home and auto insurance
- A mix of casual yet professional culture