Shipping Coordinator

Essential Duties

• Work with customers to coordinate shipments to and from warehouse to meet key customer delivery requirements.
• Generate associated documents for customer shipments including warehouse pick sheets, packing lists, and bills of lading.
• Receive inbound freight and verify contents. Reconcile product received with packing list information to identify any discrepancies.
• Create and apply labels to properly identify parts per customer specifications.
• Communicate with customer and carriers for transporting customer orders and receipts. This includes greeting drivers as they arrive, communicating loading and unloading instructions, and signing necessary documents.
• Promptly communicate any problems to the customer associated with outbound shipments and inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues.
• Furnish customer with inventory reports such as stock status, transaction history, and tracing information as requested.
• Enter inventory transactions into the warehouse management system (WMS) or customer-specific data system and manage the integrity of inventory accuracy.
• Effectively communicate with warehouse operations to ensure proper scheduling of activities including inbound and outbound freight, physical inventories, cycle counts, and special customer requests/projects.
• Maintain a good understanding of warehouse GMP’s to apply to customer activities.
• Keep warehouse management informed of customer feedback and any signs of customer dissatisfaction.
• May oversee Sample Room duties including sample production.
• Add additional duties as assigned.

Qualifications

• General office experience, including telephone techniques and computer skills.
• Experience working in Microsoft Word, Excel and Outlook required.
• Prior experience with Dynaway AX Asset Mgmt. Software helpful.
• Zebra Printer, printers and copy machines.
• 2-way Radio.
• Multi-line phone system.
• Must be an organized individual who is able to handle multiple tasks at a time while effectively communicating with customers and warehouse operations.
• Communication skills, both written and oral, are necessary to establish and maintain effective working relationships with customers.
• Must be able to identify problems and make recommendations to solve problems.
• Attention to detail and accuracy are foremost in the ability to maintain accurate inventory.
• Working knowledge of Microsoft Word and Excel and related company or customer data systems needed.
• Some prior customer service and/or warehouse experience desired.