Shipping and Receiving Manager

Essential Duties And Responsibilities

• Supervise and coordinate activities of shipping and receiving clerks engaged in verifying and keeping records on incoming and outgoing shipments and preparing products for shipment.
• Work closely with manufacturing and purchasing teams to ensure materials are delivered as per the established lead times.
• Cook up and improve on-time delivery at levels to ensure customer satisfaction.
• Initiate and follow through completion of freight claims against carrier for shortages.
• Participate in physical inventories of warehouses and/or supply yard.
• Champion EM-WEB portal for on-line parts ordering.
• Work closely with ASA’s and Depots to resolve any ordering issues with SMG.
• Communicate parts and accessories work order requirements to scheduling for timely production of service parts and accessories.
• Build relationship with the sales, purchasing, manufacturing, production, quality, rep groups, service agencies & parts distributors.
• Keep these individuals informed in a timely manner.
• Responsible for the supervision of subordinates. Includes responsibility for their safety, work results, career planning and advancement, training, reviews, and disciplinary actions.
• Develop, implement and oversee the policies for the Shipping and Receiving Department.
• Ensure that commitments on projects are met.

Physical Requirements

• Seeing: x
• Hearing: x
• Standing/Walking: x
• Climbing/Stooping/Kneeling: x
• Lifting/Pulling/Pushing: x
• Fingering/Grasping/Feeling: x

Working Conditions

• General manufacturing environment.

Minimum Travel

• Required: Yes

Knowledge, Skills And Abilities

• Advance knowledge of computer software including Excel, Word, PowerPoint and Oracle.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision.
• Must be a pro-active, hands-on manager with ability to follow through.
• Knowledge of food equipment parts and products.
• Ability to work well with all departments.
• Exceptional analytical capabilities to perform root cause analysis.

Education And Experience

• Minimum five years’ experience in a leadership role.
• Minimum of five years’ experience in the shipping and receiving industry.
• Minimum of two years of customer service experience.