Shipping and Logistics Team Lead

Responsibilities

• Monitor, assist, and improve all aspects of Safety, Quality, Productivity, Delivery, and Cost within the Shipping, Receiving, and Warehousing environment.
• This position is responsible for achieving all department expectations and performance metrics.
• The Person In This Position Will Ensure safe material-handling and warehouse operations, including forklift use, dock work, and storage practices.
• Eliminate, prevent, and countermeasure inventory discrepancies, shipping errors, packaging issues, and receiving variances.
• Meet and exceed daily shipping throughput, receiving processing, order picking, staging, and loading productivity goals.
• Identify and implement improvements to reduce freight, labor, handling, and storage costs.
• Contribute to all departmental KPIs such as: On-time shipment, Dock-to-stock cycle time, Picking/packing accuracy, Inventory accuracy.
• Carrier performance metrics

TEAM LEAD DUTIES

• Maintain excellent attendance and punctuality to model expectations for the logistics team.
• Motivate and engage team members using positive reinforcement and clear direction.
• Communicate urgency around carrier cut-off times, customer delivery expectations, inbound material priorities, and warehouse flow.
• Maintain comprehensive knowledge of all shipping, receiving, warehouse management system (WMS) workflows, inventory control tasks, and material flow operations.
• Provide immediate operational support when staffing gaps occur.
• Cook up daily assignments for material handlers, forklift operators, and shipping/receiving clerks.
• Cook up weekly stand‑up meetings to review performance metrics and continuous improvement opportunities.

EFFECTIVE COMMUNICATIONS

• The Team Lead Will Communicate shift-to-shift on inventory issues, workload levels, equipment status, staffing needs, and safety concerns.
• Troubleshoot and resolve operational challenges, including carrier delays, damaged freight, inbound discrepancies, and WMS scanning errors.
• Ensure accuracy in all packing, labeling, pallet documentation, and shipping paperwork.
• Promote continuous improvement tools to reduce waste and increase workflow efficiency.
• Provide new employee orientation and cross-training to ensure a flexible, multi-skilled workforce.
• Ensure all logistics equipment—forklifts, pallet jacks, scanners—are in safe operating condition.
• Continuously seek out opportunities to improve material flow, reduce bottlenecks, and eliminate non-value-added activities.

Required Qualifications

• A High School Diploma or GED.
• 1+ years of warehouse or logistics experience, including hands-on operation of a Warehouse Management System (WMS) and barcode/scanning equipment in a shipping, receiving, or distribution environment.
• 1+ years of leadership experience, including supervising/coordinating warehouse personnel and facilitating team activities or group meetings.
• Ability and willingness to work overtime hours, including evening or weekend shifts, as required by operational needs.

Preferred Qualifications

• Work history demonstrating teamwork, versatility, and adaptability.
• Proven problem-solving abilities.
• Strong decision-making and leadership capabilities.
• Proficient in Microsoft Office (Word, Excel).
• Excellent written and verbal communication skills.
• Understanding of freight handling, LTL/parcel shipments, dock operations, and carrier scheduling.
• Forklift, Mi-jack, or powered industrial truck experience (certification preferred).
• Background in lean logistics, 5S, or continuous improvement methods.
• Experience coordinating warehouse staff or leading a logistics team.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives.
• Retail benefits: Retirement benefits.
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account.

Pay Range

The hourly rate for this position is between $24 - $48 per hour. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

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