Shinola Retail Watch Technician - Tribeca, New York

About the Role

The Artisan provides repair and engraving services to a variety of Shinola products. Artisans are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce. The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience.

Responsibilities

• Completes watch repairs for assigned market in an efficient and timely manner. Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
• Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
• Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
• Other duties as assigned.

Qualifications

• Willing and able to work a Retail Store schedule, including nights, weekends and holidays to meet business needs
• Strong customer service skills
• Dexterity and attention to detail
• Excellent written and verbal communications skills
• Well organized and detail oriented
• Self-starter; able to work independently
• Flexible and adaptable to a high-change environment
• Curious and optimistic

Compensation

• Hourly compensation: Starting $21.00 - $23.00 per hour (negotiable based on previous experience & qualifications)
• Potential monthly bonus based on store financial performance
• Employee hiring referral bonus

Paid Time Off

• Paid Corporate Holidays
• Paid Vacation days (accrued)
• Paid Volunteer days
• Available for full-time status team members only

Benefits

• Medical, dental & vision (for PT Reg and FT status team members only)
• 401k with company match
• Employee assistance program
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch