Shinola Café Lead - Canfield - Detroit

Key Responsibilities

• Assist guests based on their Pace & Focus and make recommendations to meet their needs.
• Description of menu items and suggesting products to customers.
• Serving customers, taking orders, receiving and processing customer payments.
• Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.
• Product knowledge of cafe offerings and Shinola product knowledge and understanding of Pace & Focus.
• Welcoming, Adjusting, and Connecting with customers.

Operations

• Cleaning and sanitizing work areas, utensils and equipment.
• Maintain a clean and safe working environment for employees and guests.
• Regular cleaning and maintenance of cafe equipment in adherence of factory standards.
• Cleaning and sanitizing seating areas after each guest.
• Ordering, receiving, and distributing stock of supplies.
• Communicate with Barista's to ensure we are meeting the needs of the business and guests.
• Maintaining Visual standards.
• Keep your store clean, presentable and stocked.
• Passing health inspections.
• Reduction in COGS by maintaining necessary levels of supplies and resources.

Human Resources

• Communicate staffing needs to Store Manager and partner in the recruitment of Baristas.
• Once hired, Cafe Lead will train on all Barista job requirements.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within.

Key Soft Skills

• Organization
• Verbal communication

Qualifications

• High School Diploma
• Servsafe Certification
• Must be 18+ yrs old
• 1+ years of previous experience as a supervisor in a retail or food service

Compensation and Benefits

• Compensation type: hourly
• Compensation: Compensation can be negotiated based on previous experience & qualifications
• Starting at $17.00 per hour
• Paid Time-off: (For FT status team members only)
• Paid Corporate Holidays
• Paid Vacation days (accrued)
• Paid Float days
• Medical, dental & vision (For FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch