Shift Supervisor - PT

About the role

We are seeking dedicated, ambitious, and enthusiastic Shift Supervisors to support the Store Leadership Team in the absence of a manager on the sales floor. This role involves supervising store staff, ensuring high levels of customer engagement, and driving sales. You’ll represent the brand, maintain store standards, and foster teamwork in a fun and dynamic work environment.

Earn monthly bonuses and enjoy great employee discounts!

Responsibilities

• Assist Store Management with generating sales potential by maintaining a constant presence on the sales floor and setting the pace and energy while ensuring brand integrity.
• Responsible for holding store keys to open and close without management as necessary.
• Ensure customer service is the number one priority and partner with Sales Associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules, ensuring all zones are covered.
• Provide timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist with managing company standards for merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Ensure store staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts, and handle employee sales in the absence of a manager.
• Adhere to and ensure compliance with all loss prevention (LP) policies.
• Have full understanding and knowledge of inventory management procedures.
• Represent the company in a professional and positive manner.
• Perform other duties as assigned.

Requirements

• Ability to lift large and heavy packages and boxes rapidly and constantly, including loading and unloading throughout a scheduled shift.
• Able to reach overhead, bend, kneel, and carry product for customer service, inventory restock, shipment processing, and store merchandising.
• Ability to stand and walk for extended periods of time.
• Must be able to safely lift 50 lbs. without restrictions.
• Able to perform regular store maintenance tasks such as sweeping, vacuuming, emptying trash, and cleaning.
• Ability to use and climb ladders and/or step stools.
• Ability to perform repetitive motions (e.g., hanging, folding, ringing up customers).
• Ability to use caution when dealing with difficult customers, including houseless and/or transients, and avoid confrontations.
• Must be at least 18 years old.
• Noise level in the work environment is usually moderate to loud.
• Adult content environment.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System and Inventory Scanner.
• Must be able to make change using American monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.

Benefits

• Monthly bonuses.
• Great employee discounts.