Shift Supervisor 3

About the Company

Yum! Brands, a leader in the restaurant industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. Mitra QSR is one of the largest KFC franchise organizations in the country. At Mitra QSR we have grown from one store in Texas to 180 stores in 15 states, making us the third‑largest KFC franchisee in the U.S. Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years.

Why Join Us

• Family‑oriented company culture
• Great working hours (no breakfast shift; typical restaurant closes by 11 pm)
• Employee recognition programs
• Community involvement opportunities
• Competitive wages
• Employee discounts
• Education opportunities, including KFC scholarships up to $20,000 for college or trade school and tuition‑free degree fully funded by the KFC Foundation
• Career advancement with ample growth and financial success

Job Summary

As a Shift Supervisor you will oversee restaurant operations, product preparation, customer relations, and team management, ensuring the highest quality of products and services are delivered to each customer every day.

Responsibilities

• Customer Experience: greet guests warmly, provide quick and efficient service, and deliver great food with a smile.
• Food Safety: follow all food safety protocols to protect customer health.
• Food Preparation: (if not a minor) prep and cook food according to company standards.
• Appearance: maintain a professional appearance, wear the proper uniform, and follow grooming standards.
• Teamwork: collaborate with team members to create a positive and productive work environment.
• Learning and Development: take direction from supervisors and managers, actively participate in training, and apply what you learn on the job.
• Cleanliness and Maintenance: keep the restaurant, front‑of‑house, kitchen, and equipment clean and well‑maintained.

Role Expectations

• Work Ethic: be dependable, punctual, and ready to work each shift with enthusiasm.
• Team Spirit: collaborate with your team to make each shift enjoyable and successful.
• Deliver Great Service: ensure guests have great experiences through friendly service, cleanliness, and quality food.
• Maintain Standards: keep the restaurant and equipment clean and well‑maintained.
• Ensure Compliance: follow all laws, regulations, and Brand/Mitra standards and policies.

Skills and Qualifications

• Great attitude – willingness to smile; training will be provided for other skills.
• Team player – success depends on the team's success.
• Learner mindset – enjoys learning and following processes and guidance.

Requirements

• Must be at least 18 years old with a valid U.S. ID.
• Flexible with work hours, including weekends and holidays, to meet business needs.
• Ability to stand for lengthy periods and lift up to 25 pounds.
• Willingness to have fun and be part of the Mitra culture.