Shift operations manager Tue-Sat 2pm-10pm (Sadie)

Northeast Security, Inc., founded in 1967, is one of the largest and most highly regarded security services firms in New England. We anticipate and respond to the ever-changing demands of the security and safety industry, making us the region's market leader.

About the role

Northeast Security is seeking a Shift Operations Manager for one of our premiere accounts in the Boston, MA area. This role requires availability to be on call 24/7. The work schedule may include evenings, night shifts, weekends, and holidays as determined and scheduled annually.

Responsibilities

• Team Leadership & Management
  • Directly lead, manage, and evaluate a team of non-exempt Shift Managers.
  • Provide high-level guidance to Shift Managers as they support functional teams.
  • Ensure Shift Managers effectively coach on-site supervisors and operators.
  • Establish performance standards and operational benchmarks for the Shift Manager program.
• Program Accountability & Standards
  • Ensure the Shift Manager program serves as a reliable extension of regional management.
  • Hold Shift Managers accountable for maintaining client expectations for the Portfolio.
  • Audit the Shift Manager team’s execution of regional monitoring, especially outside of normal business hours.
  • Review the effectiveness of Shift Managers as intermediaries between on-site supervisors and client representatives.
• Operations & Resource Escalation
  • Oversee the macro-level staffing strategy managed daily by the Shift Managers.
  • Act as the escalation point when Shift Managers need to interface regarding high-level resource adjustments.
  • Ensure Shift Managers make correct, real-time decisions on staff deployment and gap coverage.
• Information & Protocol Quality Control
  • Audit the emergency communication and BXPOC guidance provided by the Shift Managers.
  • Ensure Shift Managers maintain accuracy and promptness in all client-facing notifications.
  • Provide final oversight of the Level 2 and Level 3 incident reports reviewed by the Shift Managers.
  • Verify that the Shift Manager team correctly coordinates evidence retention and supplemental risk reports.
• Technical & Programmatic Oversight
  • Oversee tech failure responses, security vulnerability mitigations, and escalation paths managed by shift teams.
  • Partner with regional project managers and security management to support long-term security program needs.
  • Ensure alarm abatement, equipment inspections, and statistical compiling assigned to Shift Managers are executed completely.

Requirements

• Three years of Security Manager experience.
• Valid Driver’s License for 3 years or more with a clean driving record.
• Customer service experience preferred.
• Previous security supervisor experience or related field/education.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED equivalent.
• Must successfully pass all pre-employment background and drug screenings.
• Must be at least 18 years of age.
• Must be available to cover various posts during the assigned shift.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

Pay

Salary range is $75K - $80K, based on experience.

Schedule

• Full-Time position
• 2nd Shift
• Weekends
• Various on-call shifts