Shift Manager - (RT2413)

About the role

Shift Managers at RaceTrac lead by example, empowering team members, and making every guest feel welcome. This role involves setting the tone for success in a fast-paced, team-oriented environment.

Responsibilities

• Lead a winning team on your shift
• Set the tone with a cheerful, can-do attitude that motivates your team
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real-time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary
• Drive operational excellence
• Train and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check-in, and promotional communication
• Oversee key store processes including write-offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day
• Model communication & accountability
• Effectively relay important updates from the leadership team to shift associates
• Maintain task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges—showing your team what great leadership looks like

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Strong communication and team building skills
• Must have a High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Qualifications

• High school diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Skills

• Effective communication and coaching skills
• Team management and leadership
• Operational excellence and process improvement
• Guest service and food safety knowledge
• Physical stamina and ability to handle fast-paced environments

Benefits

• Competitive pay and shift-based incentives
• Career growth opportunities - many of our General and Co-Managers started as Shift Managers!
• Leadership development and hands-on training to sharpen your skills
• Flexible scheduling to support work-life balance
• A fast-paced, people-first environment where your leadership matters
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!

Pay

Competitive pay and shift-based incentives

Schedule

Flexible scheduling to support work-life balance

Additional Information

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.