Shift Manager-Franchise - 6221-Stateline-Southaven, MS (Southaven, MS)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Ensure guest satisfaction and overall restaurant performance on each shift
• Supervise restaurant employees
• Assist in managing the restaurant to meet operational goals
• Oversee the preparation and service of food and beverages
• Manage inventory levels and ensure proper stock rotation
• Handle customer complaints and resolve issues promptly
• Conduct training sessions for new employees
• Support the Assistant Manager or General Manager in decision-making processes

Requirements

• Motivated, service-oriented employee
• High school education or GED
• Valid driver's license

Qualifications

• Experience in a leadership role preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours including weekends and evenings
• Knowledge of food service operations and safety standards

Skills

• Customer service orientation
• Leadership and supervision skills
• Time management and multitasking abilities
• Problem-solving and conflict resolution skills

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

$15 - $18 per hour based on experience and qualifications

Schedule

Variable schedule to be determined based on restaurant needs