Shift Manager-Franchise - 3359 - Southfield, MI (Southfield, MI)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Assist in managing the restaurant to ensure guest satisfaction and operational excellence.
• Supervise restaurant employees during their shifts, providing guidance and feedback.
• Ensure adherence to company policies and procedures.
• Handle customer complaints and resolve issues promptly.
• Manage inventory levels and food preparation processes.
• Oversee the opening and closing of the restaurant.

Requirements

• Motivated, service-oriented employee with a high school education or GED.
• Valid driver’s license required.

Qualifications

• Experience in a fast-paced service environment is preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and holidays.

Skills

• Customer service skills.
• Leadership abilities.
• Time management skills.

Benefits

Our benefits package includes health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Variable schedule to be determined based on business needs.