Shift Manager-Franchise - 1180 - Congress, LA (Lafayette, LA)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader!

Responsibilities

• Supervise restaurant employees during their shifts.
• Ensure guest satisfaction and overall restaurant performance.
• Assist in managing the restaurant to meet operational goals.
• Oversee the preparation and serving of food and beverages.
• Manage inventory levels and ensure proper stock rotation.
• Handle customer complaints and resolve issues promptly.
• Conduct training sessions for new employees.
• Follow all company policies and procedures.

Requirements

• A high school diploma or equivalent.
• A valid driver's license.
• Experience in a leadership or management role preferred.
• Service-oriented attitude and excellent communication skills.
• Ability to work flexible hours including weekends and holidays.

Qualifications

• Proven ability to manage multiple tasks simultaneously.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of food service operations and safety standards.

Skills

• Customer service skills.
• Leadership and management skills.
• Time management and multitasking abilities.
• Problem-solving and decision-making skills.

Benefits

We offer a comprehensive benefits package including health insurance, paid time off, and more.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule with potential for evening and weekend work.