Shift Manager, Cage Cash Operations -Nights

About the Role

The Cash Operations Shift Manager assists the Manager of Cash Operations in the successful operation of the cage at Newport Racing & Gaming, a gaming and entertainment facility featuring over 400 Vegas-style games, sports wagering, a restaurant, and simulcast.

Responsibilities

• Monitor, direct, supervise, and observe cage action to ensure adherence to company policies and regulatory requirements, safeguarding the casino’s assets and funds.
• Stay knowledgeable of marketing promotions and gaming events.
• Provide guest service, manage relations, and arbitrate disputes to ensure a favorable gaming experience.
• Assign or adjust team member assignments on assigned shifts.
• Submit all necessary reports at the end of shifts for efficient department operation.
• Ensure the safety and security of team members and guests, facilitating programs to reduce lost-time injuries.
• Review staffing levels to maintain budgeted employment levels.
• Delegate authority and assign responsibilities.
• Develop team members through interviews, hiring, and evaluations.
• Assist the Cage Manager in preparing reports and handling administrative responsibilities.
• Review cage activities and promotions with the Manager of Cash Operations.
• Ensure required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective communication channels upward, downward, and laterally.
• Maintain updated knowledge of gaming laws, regulations, and internal controls applicable to areas of responsibility.
• Act as managerial representative on premises as needed.
• Meet with departmental directors and managers as necessary.
• Perform other duties as assigned.

Requirements

• Two to five years of experience in cage operations and supervision.
• A 2-year degree in a related field or equivalent work experience is preferred.
• Able to obtain a KY Racing License.

Skills

• Demonstrated management abilities in maintaining cage profitability.
• Ability to maintain professional working relationships among all personnel.
• Strong oral and written communication skills.
• Willingness to assume overall responsibility for cage performance.

Physical Requirements & Working Conditions

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit or stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• The noise level in the work environment is usually moderate to loud.
• Employee circulates throughout assigned areas, including smoking areas, actively observing players and machine functions.

Pay

Pay range is specified for Newport Racing & Gaming.